Americas' Customer Service

 

Information regarding returns, exchanges and warranty

Cochlear Americas Policies:
Service Contracts: contracts for Cochlear Americas

Online Orders: if you have questions about an order you placed online - please complete this form.

Information regarding sales tax:

Sales tax may be added to your online orders according to the sales tax laws in your city, county or state.

You have some questions about products, or you would like to speak to a representative:

Please call Customer Service, 1 (800) 523-5798 (Voice and TDD) Monday through Friday, from 7 a.m. — 5:30 p.m. Mountain Time. You can also use our online form to request help and information.

Español: Necesito hablar con alguien en Español: Llamar: 1 (800) 523-5798 o Correo Electronico: latinamerica@cochlear.com

Medicare: Cochlear Americas Reimbursement Department will be happy to file a Medicare claim on your behalf for the purchase of supplies and/or repairs for your Cochlear Implant equipment.

Note:  If managed care or an HMO provides your Medicare benefits, they may require pre-authorization before services are rendered.  Please specify if you presently have Medicare "Part B" benefits.

Please include your Medicare information details in the "special instructions" field in the billing section of your online order.

You received your package and it was incomplete, or you received the wrong item:

Please call Customer Service, 1 (800) 523-5798 (Voice and TDD) Monday through Friday, from 7 a.m. — 5:30 p.m. Mountain Time.

Your speech processor is broken:

Call your Audiologist. They will help troubleshoot the problem.  If you need a replacement, your audiologist will make arrangements with Cochlear.

Your microphone and/or coil is broken:

Please call Customer Service, 1 (800) 523-5798 (Voice and TDD) Monday through Friday, from 7 a.m. — 5:30 Mountain Time.

You placed an order online and are wondering when you can expect to receive your package:

Orders placed online are processed Monday through Friday 8 a.m. — 2 p.m. Mountain Time. Please allow 24 hours for order processing plus applicable shipping time.